BenQ Corporation, and our affiliates (“BenQ”, “we”, “us”, “our”) are responsible for data processing in connection with BenQ consumer and professional electronics products and services worldwide. This Privacy Policy explains the types of information that we may collect and hold, how that information is used and with whom the data is shared. It also sets out how you can contact us if you have any queries or concerns about this information.
BenQ may collect information about you in several different ways. You can choose not to provide us with certain types of information, but doing so may affect the functionality of some services.
Some of our services may ask you to provide us with information relating to you. For example, we may ask you to submit basic information about you to set up the account or profile, such as your email address. And when you send for repair or return one of our products or services, we will ask you to provide necessary information such as your contact details, product Information upload related bug reports and images . In addition, some of our services enable you to communicate with our customer service representatives. Those communications will be stored in and transmitted through our systems.
We will collect information about your use of our products or services through software on your device and other means. Example uses include:
We may receive information about you from publicly and commercially available sources, which we may combine with other information we receive from or about you. We also may receive information about you from third party social networking services when you choose to connect with those services.
BenQ may use the information it collects for the following purposes:
BenQ may use the information it collects to provide the products, services or feature you request. This processing is based on an agreement between you and BenQ. We can also understand more about our customers so that we can provide customized content and provide personalized services based on your past activities on our services. In addition, the information helps us to understand the way you use our services so that we can improve your experience and develop new products and services. We base this processing on our legitimate interests to develop our products and services to better meet customer requirements, to ensure data quality, to develop identity management, and to strengthen network and information security. Based on your consent, we may also contact you about products, services or other offerings that may be of interest to you.
We may share your information with the companies related to BenQ Corporation by common ownership or control (i.e., (i) BenQ Corporation, (ii) any company of which 50% or more of its outstanding shares are owned by BenQ Corporation, directly or indirectly, and (iii) any company with the name "BENQ" as a part of its trade name). We may also use third party service providers to process information on our behalf for the purposes outlined above. Our affiliates and service providers operate only in accordance with our instructions, in line with this policy, and are subject to appropriate confidentiality and security obligations.
Your use of our services will involve the transfer, storage, and processing of your personal information outside of your country of residence consistent with this policy. Please note that the data protection and other laws of other jurisdiction to which your information may be transferred might not have the same level of data protection laws as those in the country where you are located. We will take appropriate measures, in compliance with applicable law, to ensure that your personal information remains protected. Such measures include the use of Standard Contractual Clauses to safeguard the transfer of data outside of the EU.
BenQ’s legal basis to process personal data includes processing that is necessary for the performance of the contract between you and BenQ or necessary for BenQ’s legitimate interests, or based on your consent which may subsequently be withdrawn by contacting us as specified in the “Contact Us” section of this Privacy Policy. Where we base processing on your consent, you have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
You have the right to request details about the information we collect about you and to request us to correct inaccuracies in that information, to object to or request the restriction of processing, and to request access to, or the erasure or portability of your information. You can view, correct, modify or delete your information by making relevant requests to us via [Support/Contact Us] You can also submit other inquiries, such as obtaining a copy of your information which you have provided to us via the following contact information “EnSpire@benq.com” . If you request deletion of personal information that is necessary for the performance of the contract between you and BenQ, you acknowledge that you may not be able to access or use our services. We may also decline to grant your request where doing so is permitted by the law (such as when you request deletion of an account that is being investigated for security concerns). Other reasons your privacy request may be denied are if it jeopardizes the privacy of others, is frivolous or vexatious, or would be extremely impractical.
We will not keep your personal data for longer than is reasonably necessary for the purpose it was collected. This means that we process and retain information about you at least the duration for which the information is used to provide you with a service. If you request deletion, BenQ will not retain any information about you.
We do not knowingly collect or maintain information about persons under 13 years of age. If we learn that information about persons under 13 years of age has been collected on or through the Sites, we will take appropriate steps to delete this information. BenQ believes that children using the Internet require special protection, and we urge parents or guardians to explain Internet safety to their children. Parents are urged to spend time online with their children to become familiar with the types of content available on the Internet. Control tools are available from online services and software manufacturers to help create a safer environment for children
If you have any specific questions, please contact us at:
BenQ Corporation
16 Jihu Road Neihu, Taipei
114 Taiwan
Phone: +886-2-2727-8899
Fax: +886-2-2656-2438